Opening an Account
The fastest way to set up a direct account with Taro is to click here to use our Contact Us form. Please provide a contact name and telephone number, and your business interest. A sales representative will reply speedily. And of course, you are also welcome to call or fax us at the numbers shown above.

Reporting shortage or overshipments
Shortage claims must be reported to Taro’s Customer Service Department within 72 hours of receipt of goods. Click here to use our Contact Us form if you have a claim right now. Please identify the details of the shipment shortage/overshipment and the exact date the product was received. Once we verify and approve your claim, a credit memo will be forwarded to your accounting department. [In the event of an overshipment, we’ll arrange for the return of the merchandise.] We will not be able to honor claims that are not reported within 72 hours.

Return Authorizations
To request a Return Merchandise Authorization (RMA #), email, fax or telephone us at the numbers provided on the Contact Information page. Returns without an RMA # cannot be accepted. Please refer to Taro’s Returned Goods Policy to complete your request. Note that:

• The RMA# you receive must be written on the outside of each carton returned to us.
• The product DIN numbers, lot numbers, product expiration dates, quantities, unit prices paid, and reasons for return must be included with your shipment.
• Ship the merchandise freight prepaid to Taro Pharmaceuticals Inc., ATTN: Returned Goods Department, 132 East Drive, Brampton, Ontario, L6T 1C1.

General Terms of Sale
Please refer to Taro's General Terms of Sale policy for information on the following areas:

• Minimum Orders
• Payment Terms
• Pricing and Taxes
• Deductions/Distribution Allowances
• Post Audit Deductions and Account Maintenance
• Floor Stock Protection
• Loss or Damage in Transit and Errors
• Terms of Trade